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FAQ

  • Where are your products made?
    All of our products are handmade in Tolar (pronounced like polar), Texas.
  • Are your products all-natural?
    They are as natural as we can get without growing and harvesting the ingredients ourselves. We are thankful for companies that are dedicated to sourcing growers, harvesters, oil pressers, and beekeepers that can provide us with high-quality raw materials at prices that allow us to produce an affordable product. The consumer's continued demand for unadulterated, organic, and sustainably-produced materials will keep them available!
  • Do your products contain parabens or silicone?
    The short answer is no. The long answer is no. There is nothing hidden in the ingredient list.
  • Do any of your products contain gluten?
    No! There is no gluten or gluten-containing ingredients in any of our products. However, if you are super sensitive, we cannot guarantee a 0% chance of exposure. Our facilities are not dedicated gluten-free at this time, so please use your own best judgment.
  • Is your product hypo-allergenic?
    Well, that's kind of a loaded question. We do not use any synthetic ingredients or harsh chemicals that would cause irritation, and our products were designed specifically for users that are sensitive to and trying to avoid those things. There are no hidden ingredients or tricky names on our ingredient lists, but there are people that may be sensitive to one of the herbs (like chamomile) or other ingredients (like beeswax) we use. Please read the entire ingredient list before using our products to make sure there are no known sensitivity triggers for you or the intended user.
  • Do you use artificial colors, fragrances, or flavors in your products?
    Absolutely not. The colors and natural scents of our products come straight from the botanical ingredients they contain, and may vary slightly from batch to batch due to naturally-occurring variations in the plants from which they are harvested. Any extra fragrance we use is only from essential oils plant parts (like vanilla bean). We don't make anything edible (including the lip balm), so we don't use any flavorings.
  • Why is "fragrance" included on the lip balm label? Is that natural?
    The only fragrance we use is from pure essential oils. We chose to use the word "fragrance" on the lip balm labels because it takes up less room and allows us the flexibility to make a custom batch or variety with a different scent without having to order new labels. We don't often do things like that on a whim, but if we decide to make a special batch of lemon mint lip balm just because it's a beautiful spring day, we don't have to wait on new labels.
  • How long should my Baby Butter last?
    When kept at room temperature (about 75 F) or below, Baby Butter will last 1-2 years. Since we only use natural preservatives and unrefined oils, every exposure to heat directly correlates to a reduction in shelf life, so it's important to keep Baby Butter in a cool location to maintain the best quality and freshness.
  • Why is my Baby Butter a different color than the last time I purchased it?
    All of our products are made in small batches. Since we use raw oils and butters and organic dried herbs, each batch may be slightly different in color and even scent. Naturally-occurring variations in the plants due to the harvest time, weather, and soil condition are to be expected, which affects our final product. The changes should be only slight, and have no effect on the quality or performance of the products. Just like in cooking, where each meal turns out just a little differently when you use fresh ingredients, each of our product batches are unique to our ingredients, as well.
  • Can I use my product past the Best By date on the bottom of the container?
    Absolutely! That date is for general reference, but how long your product will last really depends on the conditions in which it is kept. When kept under 75 degrees F, your product will enjoy its expected shelf life, and longer. You can store 'backup jars' in the refrigerator to really extend the shelf life, and keep your product fresh until you're ready to use it. When your product loses its fresh scent or smooth texture, it's time to order a new container.
  • My Baby Butter has lost its fresh scent, but it hasn't reached the Best By date on the bottom. Has it gone bad?
    The only preservatives we use in Baby Butter are Tocopherol (Vitamin E) and essential oils. Both of those ingredients and the natural, unrefined oils we use are sensitive to heat, which will shorten their shelf life, as is true with any oil-containing personal care product. If your product has been kept in a warm place (like near the stove or in a hot car), it will definitely suffer in quality and freshness. The product is still safe to use, but is best replaced with a new container. Keeping your product at room temperature (around 75 F) or below will maintain the best quality. Unopened backup containers can be stored in the refrigerator to extend the shelf life even more.
  • My Baby Butter melted and separated. Is it ruined?
    Since we use unrefined oils and only natural preservatives, every exposure to heat will shorten the shelf life of your product, and complete melting will cause it to separate. However, it's not a total loss! Bring the jar back down to almost room temperature (about 75 F) and use a fork or small spatula to stir it. Make sure to stir the contents up from the bottom of the jar and mix well. Continue cooling until the product is back to its original texture. Replace with a new jar when the product loses its fresh smell.
  • Why is 'Honeybee' misspelled in your name?
    Have no doubt, spelling is taken very seriously here at HoneyBe Botanics. If you ever see a misspelling, it's definitely a typo. The name HoneyBe was chosen as a nod to the amazing honeybee itself, who makes the beeswax we use in all of our products, and as a tribute to the founder's husband (aka Honey) and his constant support in her commitment to be all she can and desires to Be. We believe that a loving Creator supplied us with all we need to heal and take care of our bodies, and we want to use the gifts He provided to help others have the healthy life He intended, as well. There are a lot of ways to do that, but our company is focused on making products for you and your family that will help, not harm your bodies, so you can be all that YOU desire to be.
  • Where is your company based?
    We operate out of beautiful Tolar (pronounced like polar), Texas.
  • How long has HoneyBe Botanics been in business?
    We have been making Baby Butter since 2006 and started operating privately as HoneyBe Botanics in 2021. We opened for business to the public in 2024.
  • Are you going to make other products?
    We definitely plan to expand our product line to include more natural, herb-based personal care products. Make sure to sign up for our newsletter so you don't miss new product announcements!
  • My product melted after delivery. Can I return it?
    We cannot accept any returns of melted product, as per our Return & Refund Policy. Since we use unrefined oils and only natural preservatives, every exposure to heat will shorten the shelf life of your product, and complete melting will cause it to separate. However, it's not a total loss! Bring the jar back down to almost room temperature (about 75 F) and use a fork or small spatula to stir it. Make sure to stir the contents up from the bottom of the jar and mix well. Continue cooling until the product is back to its original texture. Replace with a new jar when the product loses its fresh smell.
  • I live near Tolar. Can I have my order delivered?
    Maybe! Please contact us directly before placing your order, and we can discuss delivery options.

Still have a question?

817-219-7516

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